We have answers for your frequently asked questions. American Premier Heating & Air Conditioning in Sylmar can answer all your HVAC-related questions. Before you get on the phone, browse these to see if we already responded to your question online. If you don’t see your question on the list or want more information on a topic, give us a call at 818-370-7266. Our experts can offer you the information you’re looking for in no time. Why does my home comfort system need regular maintenance? Just like you need to take your car in to the shop for routine tune-ups, such as oil changes or checking out probable problems, your home comfort system should be subject to the same kind of attention. Scheduled maintenance by a skilled technician provides numerous benefits to your HVAC equipment, which can help your systems operate efficiently and prevent costly breakdowns. Where can I find prices for Lennox products? Call American Premier Heating & Air Conditioning at 818-370-7266 to get an in-depth quote on Lennox equipment. What is two-stage heating? Two-stage heating permits the furnace to heat at two levels of output: high for cold winter days and low for mild ones. Around 80 percent of the time, your home’s heating requirements can be met when the furnace is kept on the low setting, permitting your two-stage unit to run for longer periods of time. Two-stage units also provide more even heat distribution, fewer temperature swings, quiet operation, better air filtration and energy efficiency. What is Precise Comfort™ technology? Lennox’s Precise Comfort™ technology is an operating and control system that permits a furnace to adjust heat and airflow by incredibly small amounts, as low as a 1 percent change. The system is automatic and works similar to cruise control, making adjustments gradually to meet your comfort demands with energy efficiency. Will my new furnace work differently than my old one? Depending on how old your previous furnace was, you could experience a variety of differences. Furnaces today are developed to give more even and efficient heating than ever before. Modern furnaces also better regulate temperature and air flow, moving more air over the heat exchanger than older furnaces. Additionally, new furnaces are crafted to operate with other high-efficiency HVAC products, such as air conditioners. The air conditioner blowers offer your heating system an extra bump so it can deliver cool air around your home efficiently. Special features like variable speed motors will also help lessen noise associated with operating your equipment and easily meet your family’s airflow needs. What is the energy efficiency standard for air conditioners? The Department of Energy recently boosted the minimum efficiency levels for air conditioners, heat pumps and packaged units made after Jan. 1, 2015, since heating and cooling contributes significantly to a home’s total energy usage. The requirements vary by region, so call American Premier Heating & Air Conditioning for the efficiency standards for Sylmar. How can I reduce my energy costs? Lennox carries a host of HVAC products with high efficiency ratings, which can help lessen the amount of energy they require to operate. Aside from picking products that have received Energy Star® certification or achieved high SEER ratings for air conditioners or AFUE ratings for furnaces, you can consider the following: Maintenance – ensuring your system gets regular maintenance by a trained expert can keep your system operating at its top performance. Zoning – zoning systems allow you to only heat or cool only certain areas of your home, so you won’t have to pay to heat or cool spaces that you don’t typically utilize. Programmable thermostats – using a programmable thermostat allows you to set the temperature in your home according to your schedule. They can be programed to provide the comfort you desire when you’re home, and increase or decrease the temperature while you’re away, helping you save on heating and cooling costs. Why should I buy a Lennox product? There are a number of reasons to choose Lennox, but the top three are: You know and trust the name – Lennox is known around the world for its quality home comfort products. Innovation and high quality – Lennox is an industry leader, providing a huge line of innovative solutions for your home comfort needs. Commitment to excellence – We are dedicated to giving customers not only quality products, but also quality service. You can trust Lennox dealers, like those of us at American Premier Heating & Air Conditioning, to help you identify the right system for your home, expertly install it, and keep it working smoothly every time. How can I improve my home’s indoor air quality? Increasing your home’s indoor air quality starts with four basic strategies: Eliminate – poor indoor air quality leaves your home full of with air pollutants floating around your home, so to improve IAQ, the first step is to rid as many pollutants as possible. You can easily do this is by cleaning and vacuuming at least once a week, routinely washing linens and storing cleaning products safely. Ventilate – proper insulation is great for keeping your home warm in the winter and cool in the summer, but it also makes it difficult for airborne pollutants to escape. Products like our Healthy Climate® ventilation system help swap out stale air for fresh, filtered outside air. Clean – good ventilation and regular cleaning are a start, but Healthy Climate® air filters, germicidal lights and PureAire™ purification systems take your IAQ to the next level by capturing microscopic particles, killing germs and removing particles and germs while destroying chemical vapors. Monitor – programmable thermostats will help you monitor the humidity levels and temperature to help prevent particles and germs from piling up and keep your home comfortable. How do I know which indoor air quality product will work best for my home? Our Healthy Solution Finder lets you select details specific to your family and home and will help you find equipment best suited to meet your needs. You may also consult with American Premier Heating & Air Conditioning pros who can make a recommendation based on their evaluations of your home and your current indoor comfort system. How does an air conditioner work? Most homeowners believe that air conditioners make the air in your home cooler, but it actually removes the heat from your house, sending the hot air outside. That hot air flows across a cold indoor coil where refrigerant in the lines sends the heat to the coil in your outdoor unit, releasing the hot air outside. This cycle continues until the indoor temperature reaches the desired level that you set on your thermostat. What is the minimum energy efficiency standard for air conditioners in my state? Due to the increasing amount of energy used by heating and cooling systems, the Department of Energy (DOE) hiked up the minimum efficiency levels for air conditioners, heat pumps and packaged units manufactured after January 1, 2015. These levels are determined regionally and carry varying requirements based on your location. American Premier Heating & Air Conditioning can help answer any questions you may have regarding these minimum requirements and let you know what choices are available when you’re looking for a replacement system. How can I confirm the model and serial numbers for my cooling unit? You can find these numbers on a nameplate or sticker that is near your system’s service panel. The sticker will be white with black letters and have both of these numbers located at the top of the sticker. M/N denotes model number while S/N is your serial number. What size equipment do I need for my home? There are a couple ways to determine what size system will best suit your home, but the most reliable way to choose a system is by having your local American Premier Heating & Air Conditioning technician come out and perform a load calculation. This calculation considers your home’s: square footage, insulation value, amount of insulation, and a variety of other factors. Can frost, ice, dirt or other debris keep the outdoor unit of my cooling system from operating effectively? The short answer is “Yes,” because dirt and other debris can impede your system’s ability to work efficiently. For heat pumps, it is common to have frost or ice on them during the winter, but they also feature defrost controls to ensure they work efficiently in that type of weather. What is two-stage cooling? Two-stage cooling means that your cooling unit has two levels of operation. When summer is its warmest, the high setting is used, and when it’s cooler or more mild, it operates on the low setting. Most of the time, the lower setting can take care of your cooling needs, but even when the high setting starts up, you may not realize it because it can generate such even temperatures for your comfort. This may also mean a quieter cooling system, greater efficiency and enhanced humidity control. Why is my cooling unit freezing up? When your cooling unit freezes up, there are a variety of reasons why it could be doing so. The most frequent reasons include: dirty filters, low refrigerant, a dirty evaporative coil and a faulty blower motor or relay. A dirty filter is something you can change as a homeowner, but the others need to be fixed by a professional like those at American Premier Heating & Air Conditioning. Contact them at 818-370-7266 with any further questions you may have. What is the best thermostat to use for my cooling system? Picking the best thermostat for your cooling system comes with a lot of considerations. That’s why it’s nice to have such a wide variety of choices from American Premier Heating & Air Conditioning. Whether you’re searching for a programmable or non-programmable thermostat or want to join the smart home trend, there are various thermostats that you have to pick from. Some thermostats will depend on what type of heating and cooling system you have, but the pros at American Premier Heating & Air Conditioning will be able to help determine what options meet your needs and your budget. What is a heat pump? Heat pumps can be a little confusing due to their name, but they actually meet both your heating and cooling needs year-round. When it’s hot outside it operates like an air conditioner in that it removes heat from your home, but when it cools off, the process gets reversed and it collects heat from outside and brings it inside. Heat pumps are also very efficient, and could produce up to two or three times more heat than the energy it uses. When replacing the outdoor unit, should the indoor unit also be replaced? Of course we suggest you also replace your indoor system, but this is why: All outdoor cooling systems have a matching indoor unit that they are designed to work with to ensure efficient performance. When they aren’t paired with the other part as a whole system, efficiency can be affected. As with most products, advancements have brought about newer, more efficient ways of doing things. Heating and cooling systems are no different. These developments most importantly include improved heating and cooling efficiency, but also involve improved air handling, filtering and noise pollution reduction to name a few. Heating and cooling systems that are more than 10-15 years old usually need to be replaced. Not only do they have outdated technology, but they are also less efficient than more recent models. Buying a new indoor unit at the same time means you’ll have a matched system to provide you with improved comfort and efficiency for years to come. How can I tell if my solar HVAC system is performing to its potential? The communication module on your SunSource® Home Energy System sends the system’s performance records for each module to a website. You can visit this website to learn about the system’s status, energy production and environmental benefits. The site also shows real time updates of carbon offsets. Do I need an Internet connection to use the SunSource® communication module? Yes, an Internet connection is required for you to take advantage of the online monitoring system, which includes seeing energy production and environmental benefit information. The system’s performance-monitoring website is maintained by an independent third party, Enphase Energy Inc., and the monitoring service is provided free of charge for five years. Should I clean my solar modules? In most regions, rain will naturally clean the solar modules. If you reside in a dusty or industrial area, periodically spraying the modules with water can help improve performance. However, detergents and high-pressure hoses should never be used to rinse solar modules. What is the best thermostat for my HVAC system? The right thermostat for you depends on your heating and cooling equipment. American Premier Heating & Air Conditioning sells programmable and nonprogrammable thermostats that can help enhance the efficiency of your HVAC systems. View our available products or contact us at 818-370-7266 to learn more. How can I control my energy expenses? Heating and cooling can make up a significant portion of your utility costs. The innovative and high efficiency heating and cooling products available from Lennox® can help decrease these costs. If you’re looking for a new heating and/or cooling system, look for products with high SEER ratings for air conditioners and AFUE ratings for furnaces. SEER and AFUE are a measure of system efficiency, and the higher the number, the more efficient the product. Other than purchasing a new home comfort system, consider these factors: 1. Is your product regularly maintained? Whether it’s a furnace or air conditioner, HVAC systems will work more efficiently after regular maintenance checks. 2. Do you need a zoning system? If there are parts of your home that are rarely used, a zoning system will allow you to heat or cool only the commonly used parts of your house. 3. Are you taking advantage of a programmable thermostat? According to the U.S. Department of Energy, programmable thermostats could reduce your heating costs by up to 35 percent, and your cooling costs by up to 25 percent. What are the benefits of zoning systems? Zoning your home allows you you the opportunity to divide areas of your residence and control the thermostat differently in each part of your home. Zoning equipment is ideal for when you have spaces of your home that are rarely used or when you and your family are always in disagreement of the perfect temperature for the house. Zoning systems are almost noiseless and efficient, allowing you more control over the comfort of your house. Find out more about the zoning systems available from American Premier Heating & Air Conditioning.